Intuitively, we have always known that they way to thrive in the business world is to offer a product or service that satisfies the want or need of the buyer. How then, we continuously ask ourselves, do we communicate this premise, the commitment to offer a service to our clients that simultaneously satisfies their unique requirements, and makes their own products and services stand out in a crowded market place?

Callzilla’s™ pledge to our clients and potential clients is to continuously add value to their business by offering solutions that through our own involvement, increases the worth of our clients’ products and services.

Callzilla™ commits, therefore, to its Value Proposition: Offer solutions to our clients that through our involvement generate a greater incremental value in the marketplace, and therefore a greater return on our clients’ investments.

To displace top-heavy, reactionary, incumbent call centers to become an industry leading provider to organizations of a fresh, agile, and savvy approach to interactive, technology-driven, profitable, and information-yielding communications with its Spanish speaking and Hispanic customers and clients.

True to our mission, Callzilla™ commits to agility in decision-making and in execution and pledges to fulfill our Value Proposition to our clients. To support this mission, Neal and Andres offer some more intimate information on who we are, what we’ve accomplished in our careers, because one of the most important things in business is people, and the ability to trust in their experience and commitment.

Neal Topf, President and Co-Founder

Neal has worked over the past 12 years combining his interests and passions in direct marketing, consumer marketing, telecommunications, and call centers. Neal currently leads all sales, marketing, and business development activities for Callzilla™. The first exposure to call centers and content-based telecommunications services came during a stint leading a Colombian-based contact center’s efforts to initiate business in a burgeoning US market. Through trials and tribulations, Neal realized what a near-shore contact center must do to establish itself as a challenger to lethargic incumbent centers.

Earlier in his career, Neal oversaw all commercial activities for MCI International’s telecommunications business in Mexico and South and Central America, where a client-centric approach enabled him to consistently exceed revenue objectives in a dynamic region. Neal also won his first exposure to the direct marketing industry during a stint at industry pioneer Wunderman Cato Johnson in New York, where he coordinated the agency’s international business activities and gained his first exposure to direct sales and multi-channel direct marketing strategies.

Without a doubt, the experience that most impacted Neal was a three year adventure working and living in Medellin, Colombia. Consulting for the Colombian National Federation of Coffee Growers and other multinationals, Neal was able to cultivate his passion for Spanish language and Pan Hispanic cultures. Neal earned an MBA degree from the renowned HEC MBA program at the HEC School of Management in Paris, France.

Andrés Otero, Managing Director and Co-Founder

Andrés has worked in the telecommunications industry throughout the past ten years, managing international technical and commercial operations for Insatel Inc. and Mercotel Inc. Today, he is the Founder and President of IPCom Inc., an Internet telephony and call center technology provider and service integrator to contact centers and enterprises throughout Mexico, Central and South America, and the Caribbean. He has guided IPCom through an exponential growth period, expanding sales volume and the number of clients across a region growing in importance as a hub of outsourced contact center activity.

Andres is also the Managing Director and Co-Founder of Callzilla™. Andres oversees the wide swath of responsibility for all technical and operational functions required by our clients and contact centers. Andres has the term “plug-and-play” down to a science, always identifying the most efficient way to design, implement, trouble-shoot, and monitor IP telephony and technological side of our business.

Andres has a BS degree in Electrical Engineering and Mathematics from the prestigious Pontificia Universidad Javeriana in Bogotá, Colombia.