Aheads provides call center outsourcing solutions for campaigns of all sizes and across various industries such as Internet retail, catalog, direct response, financial services, communications, automotive, and health care.

Our inbound call center services include live, 24/7/365 toll free customer service, order taking, catalog sales, live chat, email response, and more! Each solution is customized to fit your specific outsourcing project so you can drive more sales, increase average order sizes, and enhance your customer service.

Aheads understands that your business is always changing. That is why we have designed our multi-channel call center services to provide you with maximum flexibility. We have a large pool of qualified agents who can quickly adapt to your needs. Our call center outsourcing solutions combine our fully trained, sales-focused inbound call center agents with innovative and industry leading call center technologies, boosting your sales and increasing the return on your marketing investment.

In fact, our web enabled call center agents are focused on increasing the sales generated by your marketing campaign or website, while simultaneously tending to your customers with the care and attention you would expect from one of your own employees.

By taking a multi-channel approach to your customer service strategy, you will enable your customers to reach you through the channel of their choice.

By combining our call center solutions, live chat support, and email response services you can ensure you never miss an opportunity to connect with your customers and, most importantly, drive more sales.

Choose Aheads call center outsourcing services and experience higher conversion rates, increased sales, and more satisfied customers, ultimately translating to repeat purchases and loyal customer relationships. Our inbound call center services will help you drive your sales and get the most out of your marketing dollars.

COMPANY PROFILE

Aheads has been in the communications industry, we have witnessed a revolution. Businesses no longer communicate only through the telephone. Today's customer does not just want multiple points of contact (voice, chat, email) around the clock - they expect it!

Aheads has responded to this demand by developing a multi channell communication solution that will give you an advantage over your competition. By providing toll free telephone support, live chat, and email management solutions, we can help you with anything from leveraging your marketing campaign to increasing online customer support. Since we understand the importance of each point of contact made with your customers, our professional call center agents undergo an extensive training process and a Sales and Customer Service Certification Course to ensure they understand your business and can drive campaign objectives. The end result is running a more efficient, reliable, and profitable business, while making your life a lot easier. Aheads is a leading edge communications solutions provider, headquartered in Naperville, Illinois. By integrating our call center services, application-hosting services, web development/support and electronic business platforms, we are able to build customized solutions that suit our clients specific needs. Aheads competitive advantage is delivering a comprehensive suite of voice, live chat and email solutions faster, and at a lower cost than traditional approaches. Choose Aheads, and make your possibilities limitless! · Technology · People · Career Opportunities · Privacy Statement · Security Mail now to find out how Aheads call center outsourcing solutions can help you! or Request a Free Quote Now! Order taking Our order taking answering service offer you the options you need to make sure your customers can reach you. Using state-of-the-art order taking answering service software, we can take information from your callers and rout it your email, text message capable cell phone, pager, fax, or by live operator relay. Order taking is one of our specialty. Our order taking answering service clients rely on us for accurate data entry and reliable service. We constantly work with our order taking answering service clients to improve the quality of our order taking service. Aheads will established itself as one of the leading order taking answering service for one reason - our people. Our friendly, professional operators separate us from other business answering services and are a key reason why you should consider Aheads as your order taking answering service solution. Aheads order taking answering service operators can accurately take your client's information and deliver it directly to your office using a variety of available delivery options.

CUSTOMER SUPPORT SERVICES OVERVIEW

HOW WE WORK Understanding the technical aspects behind call centers services and solutions can be a confusing task for new customers. This section of our site describes the process step by step, so that our clients are informed on how we work and know what to expect when they partner with Aheads call center services.

Please browse through the Account Set Up and On the Floor sections to help you gain a better understanding of what we can do and will do to meet your needs and deliver results. If you have any questions please email us to info@aheadsesolution.com or engage in a Live Chat with one of our friendly Sales Executives! Account Set Up Step 1: Contact our Sales Team When you call our toll free number you will be connected to a call center operator who will collect your basic contact information. You will then be transferred to a friendly and experienced sales executive, whose primary task is to get to know your business and its call center service needs. Our knowledgeable sales person will take the time to learn more about your business and call center needs, in order to effectively access what customized services and solutions we can offer for your campaign. Step 2: Proposal Signing Once our sales executive has identified your business needs, he or she will send you a written proposal outlining suggested services and prices as discussed in your initial conversation. Once you are fully satisfied with the account details, a partnership can then be created. Step 3: Setting up your account The initial stages of setting up your account is carried out by your original sales person. They will confirm some basic account decisions and handling details, such as defining your customized greeting and your FAQs. After initial information is taken, you will be introduced to your 24-7 Aheads Client Services Representative, who acts as a consistent ‘point person’ that remains your primary contact for the life of your account. This is a dedicated manager who fully understands your account, and will be able to handle any questions or concerns you encounter over the life of your account. Step 4: Go Live! Once you are completely satisfied with your account details and have had the opportunity to make successful test calls, your account will ‘Go Live”! Step 5: We deliver results! Your Aheads client services representative will monitor your account closely and make sure we are constantly meeting your expectations. We understand the importance of capitalizing on every opportunity and will be there to help you analyze and make changes to your account whenever you feel necessary. At Aheads we understand your business needs are always changing; therefore we are dedicated to being flexible and are always trying to improve on your account.