Pacific ConneXion is a Limited Liability Company (LLC) engaged in the business of Offshore Outsourcing . We specialize in Customer Contact and Call Center Services. Although we operate Internationally, Pacific ConneXion retains its corporate office at
EAB Plaza
626 Recson Plaza
Uniondale, New York 11556
USA
Operationally, Pacific ConneXion maintains in ops-center, or call center, overseas in the Philippines in one of the major Central Business Districts (CBD) of Manila. Our state-of-the art Customer Contact Center is located at
1606 Centerpoint Building
Julia Vargas Avenue Corner of Garnet Road
Ortigas Center, Pasig City 1600
Philippines
Through our offshore customer contact center, we are able to substantially cut back on our operating costs and pass that savings on to our clients. Furthermore, we do this with no degradation in the quality of services, but rather an enhancement upon the skills and technology.
With our operational requirements in the Philippines, we are able to provide top-notch facilities and services to our clients while maintaining excellent working relationships with them, typically, here in the United States but abroad as well.
It has been the common trend of the Customer Services industry to move from a transaction-centric (volume) focus to a more customer-centric (quality) focus. We, at Pacific ConneXion, believe we can provide both high quality services and still support high call volumes. Most importantly we are committed to cutting your costs without diminishing the quality of your customer contact / customer care services.
We will devote ourselves to:
- Taking a consultative approach in accessing your company’s needs
- Taking time to understand your company’s goals and objectives
- Developing strategic marketing plans and sales strategies for your company
- Maintaining open communications with your company
- Employing highly skilled and trained staff as well as management
- Monitoring your company’s satisfaction
With Pacific ConneXion, you no longer have to preoccupy yourselves with investing large quantities of your time, energy, and most especially, your money into customer related services, equipment and facilties.
We will seamlessly maintain the same, if not better, customer care services that you require and your customer’s demand. Via the phone, e-mail and web, Pacific ConneXion care specialists can be available to cater to your customer’s needs around the clock, 24/7.
Make the ConneXion!!!